COVID Emergency: FAQ

Following the provisions relating to the closure of Milano Linate airport and the Terminal 2 of Milano Malpensa, only P2, P3, and P4 car parks near Malpensa Terminal 1, and P1 and P2 (covered and uncovered) car parks of Bergamo Orio al Serio airport are currently open.
 
Short-term parking is also available with parking meter payment.

You can change the reservation dates of your online ViaMilano Parking purchase for free up to six hours before you enter the parking lot.
 
The number of changes is unlimited and you can modify the parking period, the type of parking, and also the departure airport (from Linate to Malpensa or vice versa).
 
Here's how to change your reservation:
 
1- Access the MY PURCHASE section on the Home Page of www.viamilanoeshop.eu;
2- Enter your email address and the purchase code received in the confirmation email;
3- Click on the button, select the new parking period and/or airport, and complete the reservation change.
 
In case of a different rate, you will only pay the difference between the new and the old rate.

In case of cancellation or new flight scheduling, we advise you to change your parking reservation free of charge (for more details see the previous answer).
 
Alternatively, you can request a voucher for the equivalent value to your parking. The voucher will be valid for one year from the date of issue.
 
To request a voucher, send an email to ​infoeshop@seamilano.eu with all the documentation necessary to support the resolution of your practice (e.g. e-ticket of the purchased parking, flight cancellation document).
 
Due to the high number of requests, response times may be delayed.

For information on the collection of your car, we are at your disposal 24 hours a day.
 
Contact us at the Parking Help Line: Malpensa and Linate - (+39) 02/ 74 86 56 21/22; Bergamo Orio al Serio - (+39) 0376345345.

In case you have decided to renounce your trip, we recommend the free change of your parking reservation, as mentioned above.
 
If your parking was planned by September 15, 2020, you could also request a voucher for the value of your parking, valid for one year from the date of issue.
 
For the voucher-request, send an email to ​infoeshop@seamilano.eu, attaching a copy of the e-ticket of the parking purchased.

Due to the high number of requests, response times may be delayed.

We are at your disposal through various channels for suggestions or further information.
 
CALL CENTER AND TWITTER
 
Our infoline (+39) 02 232323 is active all year round from 8.00 a.m. to 9.00 p.m.
 
You can also communicate with us using our official @MiAirports Twitter account. We will answer your questions from 09:00 a.m. to 5:00 p.m.
 
CHAT WITH US
 
Our chatbots are at your service! Request information on products for sale on our portals or request to chat directly with an operator.
 
Follow the official Milan Airports Facebook Page for updates, and chat with us on Facebook Messenger.
 
E-MAIL
 
For any further information on the electronic ticket attached to the confirmation email, contact us at the email address infoeshop@seamilano.eu.
 
Help us speed up our response time by attaching all the necessary documentation to the email (e.g. e-ticket of the purchase made, Telepass invoice, flight cancellation document).